Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
Non-returnable items:
- Gift cards
- Items marked as final sale
Return Process
To initiate a return, please contact us at:
oswaldotesser@gmail.com
We will provide instructions on how and where to send your item.
Please do not send your purchase back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
We will resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Contact
For any questions regarding returns and refunds, please contact us at:
oswaldotesser@gmail.com